The phone is answered by Sara during business hours. Email goes to a person whose name is on the inbox. Members reach the physicians directly. The practice is small enough that the phone tree is one branch.
Sara is the human voice of Atrium. Membership inquiries, application questions, billing, scheduling. Sara responds within two business days. Most members say she was the first thing they trusted about the practice.
Members reach the physicians directly via secure messaging or mobile. Marcus, our clinical coordinator, handles records requests, lab follow-up, and the practice's day-to-day operations.
Anna handles press, podcasts, and physician partnerships personally. We publish in select journals on practice management; we do not pursue mainstream press coverage. Background-only chats welcome.
Three exam rooms, a small library, a quiet waiting area. The practice is by appointment only — no walk-ins, no signage at the street.
Atrium operates under HIPAA as a closed-record practice. We share information only with member written consent or as required by law. We never sell or share data with marketing companies. Our full Notice of Privacy Practices is provided at the first visit and available on request.
You have the right to access your medical records, request amendments, request a confidential channel of communication, request restrictions on disclosures, and request an accounting of disclosures. Routine requests processed within 30 days; complex requests within 60.
Membership is month-to-month or annual at member's choice. Cancellation requires 30 days written notice; annual prepay refunds the unused balance. Membership confers no right to any specific physician's panel; members may transfer between physicians with mutual consent. Full terms provided at the first visit.
