Three ways to start a conversation.
Pick whichever feels easiest. There's no wrong way to reach us — and a real person responds to every message, not a system.
Front desk · phone
Mon–Thu 7:30am–5:00pm. Fri 7:30am–1:00pm. Most calls answered within three rings or returned within the hour.
Office email
For non-urgent questions about scheduling, records, billing, or new patient intake. Same business day reply.
After-hours line
For established patients with urgent concerns outside business hours. A real cardiologist takes that call — not a service.
Tell us what's going on. We'll write back.
Anything that isn't a medical urgency. New patients, billing questions, records, referrals — all of it lands in the same inbox, which is read every business day.
- Same business day response, almost always.
- If your message is urgent, call (216) 555-0142.
- If your concern is medical, please use the patient portal — it's secure.
The short version of what you're owed.
Privacy
We collect only what we need to provide care, bill insurance, and stay compliant with HIPAA. We don't sell or share patient data, and we don't use marketing pixels that include patient identifiers.
Notice of Privacy Practices
Our full Notice of Privacy Practices is provided at every first visit and on request. It explains how we use protected health information, with whom we may share it, and your rights to access, amend, and restrict your records.
Patient rights
Every Lakeshore patient has the right to a written care plan, copies of test results, a written cost estimate before any procedure, and a second opinion at any time — without disrupting your care here.
Most patients reach out because something hasn't been right.
If that's you — call us, write us, walk in. We'll figure out the next step together.
